{"id":2012,"date":"2024-03-12T04:26:58","date_gmt":"2024-03-12T04:26:58","guid":{"rendered":"https:\/\/uatnura.soxo.in\/?page_id=2012"},"modified":"2025-11-26T12:09:24","modified_gmt":"2025-11-26T12:09:24","slug":"greviance","status":"publish","type":"page","link":"https:\/\/nurath-staging.onedesk.app\/en\/greviance\/","title":{"rendered":"Grievance"},"content":{"rendered":"

GRIEVANCE REDRESSAL<\/strong><\/p>\n

In accordance with the\u00a0<\/span>Personal Data Protection Act (PDPA) B.E. 2562 (2019)<\/span><\/b>\u00a0and other applicable laws and regulations of Thailand, the name and contact details of the\u00a0<\/span>Data Protection and Grievance Officer<\/span><\/b>\u00a0are provided below:<\/span>\u00a0<\/span><\/p>\n

Grievance Officer<\/span><\/b>\u00a0\u2013\u00a0<\/span> Mohan Kumar<\/span><\/p>\n

\u00a0<\/span>Email<\/span><\/b> \u2013 hello@nurathailand.com<\/span>
\nTime<\/span><\/b>\u00a0\u2013 Monday to Friday (10:00 AM to 5:30 PM)<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span><\/p>\n

GRIEVANCE REDRESSAL MECHANISM POLICY<\/span><\/b>\u00a0<\/span><\/p>\n

(As per PDPA Thailand B.E. 2562 (2019) and relevant subordinate regulations)<\/span><\/i>\u00a0<\/span><\/p>\n

If you are the rightful owner of the content, a data subject, or an affected person and have reason to believe that any content, information, or data collected, processed, or displayed through www.nurathailand.com<\/span>\u00a0<\/span><\/b>or other NURA Thailand digital platforms\u00a0<\/span>infringes your rights<\/span><\/b>\u00a0or\u00a0<\/span>violates provisions of the Thailand Personal Data Protection Act<\/span><\/b>, you may lodge a grievance to the Grievance Officer in the manner outlined below:<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span><\/p>\n

How to File a Grievance:<\/span><\/b>\u00a0<\/span><\/p>\n

    \n
  1. Submit a written request or an email<\/span><\/b>(digitally signed, if applicable) identifying the specific content, information, or activity that is alleged to be in violation of your rights as a data subject or rightful owner.<\/span>\u00a0<\/span><\/li>\n
  2. Provide clear identification and description <\/span><\/b>of the content or information, including its\u00a0<\/span>exact URL<\/span><\/b>\u00a0or other reference, which you believe contravenes the PDPA or infringes your rights.<\/span>\u00a0<\/span><\/li>\n
  3. Include a statement <\/span><\/b>confirming that:<\/span>\n