{"id":4910,"date":"2025-11-20T09:16:54","date_gmt":"2025-11-20T09:16:54","guid":{"rendered":"https:\/\/beta.nurathailand.com\/?page_id=4910"},"modified":"2025-12-02T08:38:12","modified_gmt":"2025-12-02T08:38:12","slug":"payment-policy","status":"publish","type":"page","link":"https:\/\/nurath-staging.onedesk.app\/en\/payment-policy\/","title":{"rendered":"Payment Policy"},"content":{"rendered":"\t\t
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Payment Policy<\/strong><\/p>

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At NURA (\u201cwe\u201d,\u00a0\u201cour\u201d,\u00a0\u201cthe Company\u201d), we are committed to providing transparent,\u00a0fair\u00a0and secure payment practices to ensure a smooth experience for our clients. This Payment Policy outlines the terms and conditions related to billing and payment methods for services provided at our Thailand\u00a0center. By\u00a0engaging in\u00a0our services, the Customer agrees to be solely responsible for payment of all applicable charges. While we strive to\u00a0maintain\u00a0reliable payment systems, we shall not be held liable for any disruptions, errors or malfunctions arising from third-party payment platforms or processes. The Company reserves the right to revise the charges at its sole discretion, subject to applicable laws in Thailand.<\/p>

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Payment Methods<\/strong><\/p>

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We accept the following payment methods in Thailand:<\/p>

Bank transfers \/ NEFT-type transfers (domestic Thai bank transfer)
Credit and debit cards (e.g., Visa, Mastercard, etc.)
Online payment gateways (including local Thai gateways, e-wallets, QR payments as applicable)
Cash (where applicable, with official receipt)<\/p>

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Note:<\/strong>\u00a0If using international transfers or foreign currency payments, the Customer\u00a0is responsible for\u00a0any associated bank charges, exchange-rate differences, or other fees.<\/p>

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Payment Terms<\/strong><\/p>

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Full payment is\u00a0required\u00a0either\u00a0in advance\u00a0or\u00a0at the time of service, unless otherwise agreed in writing by the Company.
Partial payments or credit arrangements are\u00a0not\u00a0accepted, unless\u00a0a special arrangement is agreed and documented by the Company.
Promotional offers, including coupon codes, corporate coupons, gift-packages and other campaign specific discounts, will be applied as and when applicable, subject to the terms and conditions of each offer.
Prices quoted are in Thai Baht (THB) unless otherwise\u00a0stated; any conversion for foreign currency is for reference only and the actual amount payable will be in THB (or as agreed).
It is the Customer\u2019s responsibility to ensure correct payment details (account number, payment reference, currency) when making transfers.<\/p>

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Cancellation and Refund Policy<\/strong><\/p>

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The refund policy ensures transparency, fairness, and consistency in handling customer refund requests. This policy applies to all refund-related requests for services provided by the health screening\u00a0centre, subject to eligibility and applicable Thai consumer and business laws.<\/p>

Refunds, if approved, shall be processed either to the Customer\u2019s bank account or in cash (if allowed) on a case-by-case basis.
Approved refunds will be processed within\u00a03-5 business days\u00a0from the date of\u00a0approval\u00a0and the Customer will be notified.
Cancellation is acceptable only if the Customer informs the Company\u00a0at least 24 hours prior\u00a0to the scheduled appointment. Cancellation charges may be applicable calculated on the total invoice\u00a0amount,\u00a0on a case-by-case basis.
Cancellations may not be possible if the screening process or service has already been\u00a0initiated\u00a0or incurring irreversible costs.
Customers may contact us at [local Thailand email] within\u00a048 hours\u00a0for cancellations, refunds, reschedule or to report issues related to service, operations, or technical matters, which will be reviewed for\u00a0appropriate resolution.<\/p>

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Dispute Resolution<\/strong><\/p>

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Any concerns related to billing discrepancies, payments,\u00a0cancellations\u00a0and refunds must be raised\u00a0within\u00a048 hours\u00a0of availing the services.
For unresolved disputes, our grievance redressal team can be contacted at hello@nurathailand.com
The Company will\u00a0endeavour\u00a0to resolve any grievances in compliance with applicable Thai consumer protection laws and business regulations.<\/p>

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Contact Us<\/strong><\/p>

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For any payment-related queries, cancellations, refund\u00a0requests\u00a0or support, please contact our Thailand\u00a0centre\u00a0customer service team:<\/p>

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Email: hello@nurathailand.com<\/p>

Phone: +66 65 232 3222<\/p>

Working Hours: Mon\u2013Sun, 9:00 AM to 6:00 PM<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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